This User Agreement sets out the legally binding terms governing access to and use of the Platform, defines the rights, obligations and liabilities of the Operator and the User, establishes the procedure for transactions conducted through the Platform, and allocates between the Parties the legal, financial, technical and other risks arising from use of the Platform.

This Agreement shall be read together with the Privacy Policy, Cookie Policy, Verification Policy, rules of individual promotions, special terms governing specific Platform functions, and any other documents posted by the Operator on the Site and expressly incorporated into the contractual relationship between the Operator and the User.

Before registering an Account, making a Top-Up to the Internal Balance and/or performing any Platform Operation, the User shall independently and carefully review this Agreement and the related documents in full, assess the legal, financial, economic, technical and other consequences of accepting them, and ensure that the User has the necessary legal capacity and lawful grounds to use the Platform.

Registration of an Account, making a Top-Up or performing a Platform Operation constitutes acceptance of this Agreement in accordance with Section 2.

The User shall not register and shall stop using the Platform if the User does not understand the legal meaning or content of any provision of this Agreement, does not satisfy applicable age or legal-capacity requirements, lacks the necessary authority, or if access to the Platform is restricted for the User in accordance with Section 2.

1. General Provisions

1.2. This Agreement defines the conditions and procedure for providing the User with access to the Platform and governs the relationship of the Parties in connection with the registration and use of the Account, Top-Ups, Platform Operations, and the receipt, storage, use, exchange, Withdrawal and Automatic Sale of Items, as well as other actions in relation to Items provided for by the functionality of the Platform.

1.3. This Agreement also applies to relations related to the provision, accrual, use, limitation, cancellation and other disposal of bonuses, promotional codes, incentives and other benefits provided by the Operator, as well as to any other relations directly related to the User’s use of the Platform, unless otherwise expressly provided for by the special conditions of the relevant function.

1.4. The Operator is the sole party to this Agreement that provides the User with access to the Platform. The Operator's engagement of third parties to support Platform operations, including payment organizations, payment agents and providers, software suppliers and developers, hosting providers, verification providers, anti-fraud services, Steam bots and other contractors, does not make those persons parties to this Agreement or create a separate contractual relationship with the User unless expressly stated otherwise before the relevant transaction.

1.5. The functions actually performed by third parties as part of the operation of the Platform may be governed by separate terms of use, policies and other documents of the relevant third parties. Where the use of a function requires acceptance of such terms, the User shall review them and decide independently whether to use the relevant third-party service.

1.6. The Platform is a separate and independent Internet service. Unless otherwise expressly stated by the Operator, the Platform, the Operator and persons associated with the Operator are not affiliated, authorized, sponsored, controlled or otherwise officially associated with Valve Corporation, Steam, the developers or copyright holders of the relevant computer games, or other owners of trademarks and intellectual property mentioned on the Platform.

1.7. The names, trademarks, commercial designations, images, interface elements, names of computer games and digital objects owned by third parties used on the Platform are used solely for informational and identification purposes, including to designate compatible services, corresponding digital objects and their belonging to a specific computer game or third-party ecosystem, unless otherwise directly indicated by the corresponding designation.

1.8. This Agreement is applied in conjunction with the Privacy Policy, Cookie Policy, Verification Policy, rules for individual advertising and promotional events, special conditions for individual Platform Operations, as well as other rules, policies and documents posted by the Operator on the Site and directly related to regulating the use of the Platform.

1.9. In the event of a conflict between the provisions of this Agreement and the special terms established by the Operator in relation to a particular feature, promotion, bonus program or particular type of transaction, the special terms shall prevail solely in relation to the relevant feature, promotion, program or transaction. In all other cases, the provisions of this Agreement apply, unless otherwise provided by mandatory provisions of the Applicable Law.

1.10. No provision of this Agreement, nor access to the Platform, the existence of an Internal Balance or the availability of a Platform transaction, shall be construed as an offer or provision by the Operator of banking, payment, investment, brokerage, dealing, custody, insurance, trust or another regulated financial service, unless Applicable Law mandatorily requires that classification.

1.11. The Operator does not accept funds of the User as a deposit, does not accrue interest or any other return on the Internal Balance and does not provide any service of safekeeping of funds for their subsequent withdrawal.

1.12. The display of any function, Top-Up method, Platform Operation, Item or other feature in the Platform interface does not in itself constitute an unconditional guarantee of its constant or irrevocable availability for a particular User.

1.13. The Operator has the right, to the extent permitted by Applicable Law, to establish and change technical, territorial, age-related, operational, transactional, risk-based, compliance and other reasonable restrictions on the use of the Platform, including restrictions in relation to individual Accounts, states and territories, payment methods, categories of Items, Platform Operations, limits and functionality.

1.14. The User undertakes to use the Platform solely on the User's own behalf and in the User's own interests, using only the Account, payment instruments and third-party service accounts that belong to the User or are lawfully at the User's disposal, unless otherwise agreed with the Operator in advance and permitted by Applicable Law.

1.15. The User's use of a payment instrument, bank card, electronic wallet, Steam Account, account or other means of identification belonging to a third party, as well as performing transactions on behalf of or in the interests of a third party without the prior permission of the Operator in cases where such permission is required, is a violation of this Agreement and may be the basis for the application of restrictive measures provided for by it.

1.16. The User is responsible for the accuracy of the information provided to the Operator and is obliged, at the request of the Operator in cases provided for by this Agreement or Applicable Law, to confirm the ownership of the payment instruments, Account and related accounts used by the User.

1.17. The names of sections, subsections and individual provisions of this Agreement are used solely for ease of navigation and systematization of the text, do not have independent regulatory significance and cannot be used to limit, change or expand the content of the relevant provisions.

1.18. Unless otherwise expressly implied by the content or substance of the relevant provision, terms used in this Agreement in the singular include the corresponding terms in the plural and vice versa, and references to a person include its permitted successors to the extent that such succession is permitted by the nature of the legal relationship and Applicable Law.

1.19. No provision of this Agreement is intended to exclude, limit or deprive the User of the rights and guarantees granted to the User by mandatory rules of Applicable Law and not subject to amendment or cancellation by agreement of the Parties.

1.20. If any provision of this Agreement is held wholly or partly invalid, illegal, unenforceable or inapplicable under mandatory provisions of Applicable Law, the remaining provisions shall remain effective to the fullest extent permitted by law.

1.21. If there are several legally permissible interpretations of a provision of this Agreement, such provision shall be interpreted in a manner that allows, to the maximum extent permitted by Applicable Law, to preserve its validity, enforceability, original contractual purpose and the distribution of rights, obligations and risks between the Parties established by this Agreement.

1.22. If the User does not agree with this Agreement in whole or in part, the User shall not register an Account, make a Top-Up, perform Platform Operations or otherwise use the functionality of the Platform.

Terms and definitions

For the purposes of this Agreement, the following terms and definitions have the meaning indicated below, unless otherwise expressly provided by a separate provision of this Agreement or follows from the essence of the relevant legal relationship or context. Capitalized terms are used in the meaning established by this section throughout the entire text of the Agreement, including appendices, special conditions, policies and other documents of the Operator that are an integral part of it.

“Site” is an Internet resource owned by the Operator and/or used by it to provide access to the functionality of the Platform, available at caser.one, including, depending on applicability, its language and regional versions, domain names, subdomains, individual web pages, software and user web interfaces, as well as other electronic access points officially designated by the Operator. This definition does not apply to sites, applications and other information resources of third parties, which can be accessed through hyperlinks or other technical means posted on the Site.

“Platform” means the collection of software, hardware, information and technology resources owned, controlled or lawfully used by the Operator, including the Site, server and network infrastructure, databases, software modules, algorithms, user and application programming interfaces, transaction-processing mechanisms, accounting systems and other service functions through which the functionality contemplated by this Agreement is made available to the User.

“Account” means the User's individual account on the Platform, created and/or activated in accordance with the Operator's procedure, including through authentication with a Steam Account, and containing accounting and technical information relating to the User, including the Internal Balance, Inventory, transactions, restrictions and settings. The Account is a technical record and means of access and does not, by itself, constitute a separate item of property.

“Steam Account” is an account owned or lawfully used by the User in the Steam information and digital service, through which, in cases provided for by the Platform, the User is authorized, identified and/or interacts with certain functions of the Platform. The Steam Account is created, maintained and regulated by the relevant documents, rules and technical requirements of Valve Corporation and/or other persons managing Steam, and is not owned by the Operator and is not under its technical or legal control.

“Internal Balance” means the technical accounting record, generated and maintained by the Platform, of the number of notional units available to the User for supported transactions. Unless mandatory provisions of Applicable Law require otherwise, it is not legal tender, currency, electronic money, cryptocurrency, a payment instrument, bank account, deposit, security, financial instrument or other standalone financial asset, and does not evidence an unconditional monetary claim against the Operator.

“Top-Up” means a transaction made by the User using an available payment method to increase the Internal Balance by the number of notional units displayed before confirmation. A Top-Up is not a bank deposit and does not require the Operator to pay interest or another return on the Internal Balance.

“Platform Operation” means an operation initiated and confirmed by the User through the functionality of the Platform, including opening a Case, an Upgrade and a Contract, the result of which is recorded in Server Data and reflected in the User's Account in accordance with the parameters of the relevant function displayed to the User before confirmation of the operation.

“Case” means a functionality of the Platform through which the User, at the price and on the conditions displayed before confirmation of the operation, obtains one of the Items included in the contents of the relevant Case as displayed in the Platform interface.

“Upgrade” means a functionality of the Platform through which the User may use one or more Items, notional units of the Internal Balance or an allowed combination thereof to obtain another Item on the parameters and conditions displayed to the User before confirmation of the operation.

“Contract” means a functionality of the Platform through which the User may use a set number of Items meeting the requirements of the Platform to obtain another Item on the terms and parameters displayed to the User before final confirmation of the operation.

“Item” is a digital object visually and/or informationally displayed through the Platform interface, associated with game content, the corresponding computer game and/or Steam infrastructure and identified through a set of characteristics provided by the relevant information systems. Unless otherwise required by the Applicable Law, the Item is not cash, electronic money, security, financial instrument or other regulated financial asset. The ability to own, use, transfer, exchange and perform other actions with the relevant Item is determined, in addition to this Agreement, by the technical capabilities and rules of Steam, the corresponding computer game and other applicable third-party services that are not under the control of the Operator.

“Inventory” means the Account section and corresponding server-side records through which the Platform displays Items recorded as available to a User until they are used, withdrawn, exchanged, sold through Automatic Sale or otherwise debited or reclassified under this Agreement. Display does not guarantee that an Item can be transferred through Steam at a particular time.

“Withdrawal” means a technical procedure initiated by the User through Platform functionality to transfer an Item to the Linked Steam Account using available Steam mechanisms, subject to this Agreement, required checks and applicable technical, legal, compliance, anti-fraud, sanctions or other restrictions. Initiation does not guarantee completion where execution depends on third-party infrastructure or conduct.

“Linked Steam Account” - a Steam Account through which the User was authorized on the Platform at the time of the relevant Platform Operation and which was recorded by the Platform information systems as an account associated with the User in relation to the Item received as a result of such Platform Operation. Unless otherwise expressly provided by the Operator, a change by the User to the associated Steam Account after receiving an Item does not automatically change the Steam Account to which the Withdrawal of such an Item is allowed.

“Automatic Sale” means the automated operation described in this Agreement under which an Item not withdrawn within the prescribed period is removed from the Inventory and the number of notional units determined in accordance with Clause 8.4 is credited to the Internal Balance without further confirmation at execution. The mechanism may be used only if its material terms were properly disclosed.

“Server Data” means electronic and technical information generated, recorded, processed and stored by the Operator's information systems in connection with Platform operations and User actions, including logs, identifiers, timestamps, request and response parameters, Account data, Internal Balance and Inventory status, results and Technical Error information.

“Technical Error” means an objectively verifiable departure from the intended operation of the Platform's software, algorithms, servers, network or other infrastructure, confirmed on the basis of Server Data and/or other technical information, that directly causes duplication, non-performance, an incorrect debit or credit, distortion of a result, or another technically incorrect record. A market-value change, an outcome that does not meet subjective expectations, a Steam change or third-party unavailability is not, by itself, a Technical Error.

Unless the context of this Agreement clearly indicates otherwise, terms derived from the above definitions shall be construed to have the meaning corresponding to the primary term defined. Technical, commercial or other designations that are not independently defined in this section are interpreted taking into account the content of this Agreement, the actual functionality of the Platform and, to the extent applicable, the generally accepted meaning of the relevant terms.

2. Acceptance of the Agreement

2.1. This Agreement becomes binding on the User when the User takes an action that, in the relevant Platform interface and under Applicable Law, clearly signifies acceptance, including registering an Account, authenticating on the Platform, selecting the relevant checkbox, pressing a confirmation button, confirming a transaction, making a Top-Up, performing a Platform Operation, or continuing to use the Platform after being given access to the then-current version of this Agreement. Where this Agreement or Applicable Law requires a separate affirmative confirmation, that confirmation is mandatory and is not replaced by any of the actions listed above. Steam authentication does not, by itself, establish that the minimum age has been reached.

2.2. In cases where Applicable Law provides for the need to obtain a separate, explicit consent of the User with the terms of this Agreement or its individual provisions, acceptance of the Agreement is carried out solely through the active confirmation action provided for by the Platform that meets the requirements of the relevant legislation.

2.3. By accepting this Agreement, the User confirms that, before acceptance, the User was given a reasonable opportunity to review the full text of this Agreement and to save or reproduce it, and undertakes to comply with the terms of this Agreement throughout the period of use of the Platform, save to the extent that their application is excluded or limited by mandatory provisions of Applicable Law.

2.4. Only an individual who is at least 18 (eighteen) years old and has the full legal capacity required to enter into and perform this Agreement may use the Platform, register an Account, make a Top-Up or perform a Platform Operation.

2.5. If the legislation of a state or territory, the norms of which are subject to mandatory application to a specific User, establishes an age exceeding 18 (eighteen) years for the legal use of the relevant digital or entertainment services or individual functions of the Platform, the minimum permissible age of such User is recognized as the corresponding higher age.

2.6. The User represents and warrants that, when registering the Account and throughout use of the Platform, the User satisfies all applicable age requirements, has the required legal capacity and may enter into this Agreement and assume its obligations without the consent of a parent, guardian, trustee or other legal representative. Any date of birth and other age information supplied must relate to the User personally and be accurate; supplying another person’s information, deliberately misstating age or circumventing the age screen is prohibited. This representation does not relieve the Operator of its own mandatory access-control duties.

2.7. A person who has not reached the minimum age established by this Agreement and/or Applicable Law may not register or use an Account, make a Top-Up, perform Platform Operations or otherwise use the functionality of the Platform. Where the Operator establishes that the User does not meet the minimum age requirement, the Operator shall disable access to Top-Ups and Platform Operations; the settlement of previously accrued rights and claims is governed by Clause 2.8.3 and mandatory provisions of Applicable Law.

2.8. The Operator may at any time, including before providing access to particular functions of the Platform, request from the User information and documents reasonably necessary to confirm the User's age, identity and legal capacity. Where verification is required by Applicable Law or a binding requirement, access to the relevant function shall be provided only upon its completion. Verification is carried out in accordance with Section 15 and the Verification Policy, and its scope and method shall be proportionate to its purpose.

2.8.1. Access to Top-Ups and Platform Operations is provided only after the User has confirmed, by a separate affirmative action in the Platform interface, that the User has reached the minimum age applicable under Clauses 2.4 and 2.5 and has stated the User's own accurate date of birth. Such confirmation shall not be inferred from Steam authentication, a payment, the choice of interface language or acceptance of this Agreement and does not in itself constitute documentary verification of age or identity. The procedure for age confirmation, including the information recorded and its retention periods, is set out in the Verification Policy and the Privacy Policy.

2.8.2. The Operator may require verification of the User's age and identity, in particular upon the first Top-Up, where the age information provided is inconsistent, where there are indications that the Account is used by a minor or a third party, or where verification is required by Applicable Law or a binding requirement of a competent authority or payment partner. The date on which the Account was created does not exempt the User from the minimum age requirement or from such verification. The consent of a parent or other legal representative does not entitle a person below the applicable minimum age to make Top-Ups or perform Platform Operations.

2.8.3. A restriction imposed on age-related or verification grounds shall not in itself result in forfeiture of assets lawfully belonging to the User, cancellation of the Internal Balance or refusal to consider a refund request. The Operator shall provide a lawful procedure for the settlement of existing rights and claims, involving a duly authorised legal representative where necessary, subject to proportionate verification of identity, authority and entitlement. Such settlement shall not be conditional upon the performance of any further Platform Operations. This Clause does not create a right to receive the Internal Balance in cash and does not affect mandatory rights to a refund, restitution or other remedies under Applicable Law.

2.9. The Operator does not provide access to the Platform or to individual functions of the Platform in territories where their provision is prohibited or requires a licence, authorisation, registration or other permit not held by the Operator. The list of such territories and of functions restricted in particular territories is published on the Site (the “Restricted Territories”), and the Operator restricts access from the Restricted Territories by technical means, including geoblocking.

2.10. The User shall not use the Platform from a Restricted Territory or circumvent the restrictions referred to in Clause 2.9, and is responsible for circumstances relating to the User's citizenship, residence, location or other personal circumstances that are known to the User but not to the Operator and that render the use of the Platform or a particular function unlawful for the User.

2.11. The User is prohibited from taking actions aimed at circumventing age, territorial, sanctions, compliance, payment, anti-fraud or other restrictions on access to the Platform or its individual functions established by the Operator or third parties.

2.12. The Operator may use technical and organizational means of determining and verifying the territorial acceptability of the User’s service, including analysis of IP addresses, geolocation and other technical characteristics, information about payment instruments, results of identification and verification procedures, as well as other risk-based methods to the extent permitted by the Applicable Law and the Operator’s documents on the protection of personal data.

2.13. The Operator may amend the list of Restricted Territories and of restricted functions where required by Applicable Law, sanctions restrictions, requirements of payment partners or other justified legal, technical or commercial circumstances. The updated list is published on the Site.

2.14. If it is impossible to reliably establish the User’s age, identity, location, country of residence, the legal regime applicable to the User or other circumstances that are significant for determining the admissibility of providing the corresponding function, the Operator may temporarily limit or suspend access to certain operations until the completion of the necessary verification under Section 15.

2.15. If, after starting to use the Platform, the corresponding activity becomes prohibited or limited in relation to the User due to changes in legislation, regulatory practice, sanctions regime, territorial policy of the Operator or other legally significant circumstances, the User shall immediately stop initiating new operations, using limited functions and any actions that contradict the relevant requirements.

2.16. Where the circumstances referred to in Clause 2.15 arise, the settlement of the Internal Balance, Items, pending operations and other accounting positions existing at the time the restriction is introduced is carried out in accordance with Clause 19.8, subject to mandatory requirements of Applicable Law, payment partners and Steam.

2.17. Termination or restriction of the User's access to the Platform on territorial, age, sanctions, compliance or other grounds provided for in this Agreement does not automatically mean that the User may demand the performance of a technically impossible operation, prohibited by law or limited by third parties.

2.18. The Platform is intended solely for personal, non-commercial use by the User, unless otherwise previously and expressly agreed upon in writing by the Operator.

2.19. Without the prior written consent of the Operator, the User is prohibited from using the Platform as part of business or other professional activities, including the systematic resale of Items, management of funds, Internal Balance, Accounts or Items of third parties, provision of intermediary, agency, trust or similar services, organization of collective use of the Account, or carrying out other activities aimed at systematically generating income through the functionality of the Platform.

3. Account and Access Security

3.1. To access the Platform's principal functionality, the User shall authenticate through the User's Steam Account using the applicable interface. Unless the Operator expressly authorizes otherwise in writing in advance, each User may create and use only one Account. Creating, registering, using or controlling multiple Accounts, including through different Steam Accounts, devices, IP addresses or other technical means, may be treated as a breach of this Agreement. Steam authentication does not disapply the access conditions in Section 2. Access to Top-Ups and Platform Operations is provided only after the applicable age requirements and mandatory checks have been satisfied.

3.2. The Account is personal to the User and may be used only by that User. The User may not sell, assign, transfer, lend or share the Account, or allow a third party to act through it, including by sharing session identifiers, tokens, confirmation links, authorization codes or other access credentials. The User shall use only a Steam Account that the User lawfully owns and controls.

3.3. The Steam ID and other technical information recorded by Server Data when authorizing the User, performing a Platform Operation or performing another legally or technically significant action are used by the Operator to establish a connection between the User, the User's Account, completed Platform Operations, received Items, Inventory and withdrawal requests. Unless otherwise expressly provided for by the functionality of the Platform, the corresponding Server Data is the basis for determining which Account and Steam Account a specific operation relates to.

3.4. The User is responsible for ensuring the confidentiality and security of all means through which the Account, Steam Account or related functions can be accessed, including devices, Steam credentials, email, two-factor authentication, payment instruments, active user sessions and other identification or authentication data. If there is a reasonable suspicion regarding the loss of a device, compromise of credentials, unauthorized access, or the commission of actions by a third party, the User shall immediately notify the Operator about this through the communication channels provided by the Platform.

3.5. Until the Operator actually receives a notification from the User about the alleged compromise of access, actions taken after successful completion of the authorization procedure provided for by the Platform and confirmed by Server Data are presumed to have been committed by the User or with the User's knowledge and consent, unless otherwise established on the basis of a set of objective circumstances. This provision does not apply to the extent that the corresponding presumption or the assignment of risk to the User would be contrary to the mandatory rules of Applicable Law.

3.6. In order to ensure the safety of the User and the Platform, prevent fraud, unauthorized access and other abuses, the Operator may temporarily limit certain functions of the Account, suspend Platform Operations and/or Withdrawal, and also require additional verification if an atypical change in geographic location, device or network parameters is detected, a significant change in payment behavior, the use of a different Steam Account, multiple unsuccessful authorization attempts, signs of the use of multiple Accounts or other circumstances, objectively indicating an increased risk of compromise or violation of this Agreement.

3.7. Restoring access to the Account, removing security restrictions and confirming the User's authority are carried out in accordance with the security procedures established by the Operator and may include checking the Steam profile, history of authorizations and transactions, information about previously used payment instruments, technical parameters of devices, identity documents, and other reasonably necessary information. The Operator has the right not to restore full access until it receives sufficient grounds to believe that the Account is returned to the control of the proper User.

3.8. A Steam Account recorded by Server Data as a Linked Steam Account in relation to a specific Item or Platform Operation is not subject to subsequent replacement solely at the initiative of the User in relation to Items already received. Changing the authorization method or the associated Steam Account, if such a possibility is technically provided by the Platform and authorized by the Operator, applies exclusively to future operations and does not entail changes in previously generated Server Data, ownership of the results of completed operations or details established for the Withdrawal of previously received Items.

3.9. Before confirming each Platform Operation, the User shall independently verify the correctness of the Steam Account through which the current authorization was carried out. Performing a Platform Operation after an erroneous authorization through another Steam Account does not in itself impose on the Operator the obligation to change the Linked Steam Account, transfer Items, Internal Balance, Platform Operations results or other accounting positions between Accounts, unless such transfer is provided for by the functionality of the Platform or the mandatory requirements of the Applicable Law.

3.10. The Operator has the right, for the purposes of information security, prevention of abuse, compliance with established limits and restrictions, conducting verification, compliance and anti-fraud checks, as well as investigation of alleged violations of this Agreement, to compare and jointly analyze information about Accounts that have objective signs of a technical, payment or other connection. The establishment of such a connection does not entail the obligation of the Operator to combine Accounts, Internal Balances, Inventory, Items or other accounting positions of the relevant persons.

3.11. The creation or use of a new Account after temporary restriction, blocking or termination of the Account previously used by the User without the prior written permission of the Operator is considered as a circumvention of the applied measure and is an independent violation of this Agreement. In this case, the Operator may apply to the newly identified Account the restrictions provided for in this Agreement, taking into account the nature of the violation, the results of the verification and the requirements of Applicable Law.

3.12. The User shall keep contact and other information provided to the Operator accurate and current whenever the Platform permits it to be updated. The User bears the risk of not receiving a notice because inaccurate or outdated information was provided, except where Applicable Law allocates that risk or the delivery obligation to the Operator. The Operator never requests the User's Steam password. Sharing a password, two-factor authentication code, token, confirmation code or other credential granting full Steam Account access breaches security requirements and may result in a temporary protective restriction pending verification of proper control.

4. Cases

4.1. Opening a Case is a Platform Operation through which the User obtains one of the Items included in the contents of the relevant Case. Before confirmation of the operation, the Platform interface displays the price of the Case, its contents and other material parameters of the operation.

4.2. The result of opening a Case is recorded in Server Data upon confirmation of the operation. Server Data is decisive for determining whether the operation took place, the amount debited and the result recorded, unless a confirmed Technical Error establishes otherwise. Animation and other visual elements of the interface are for information only and do not determine or alter the result.

4.3. Where Applicable Law requires the disclosure of particular information on the contents of a Case, such information is displayed in the Platform interface before confirmation of the operation.

4.4. For future Platform Operations, the Operator may change Case prices, contents, visual design, functional parameters and other conditions. A change does not affect a properly completed operation except as necessary to remedy a confirmed Technical Error or comply with Applicable Law.

4.5. The Operator may establish additional terms for particular Cases, modes, promotions, Bonuses or other campaigns, provided they are available before confirmation. Previous results, feeds of operations performed by other Users, counters, statistics, advertising, demonstrations and examples do not predict, represent or guarantee a later result. The Operator does not market Case functionality as a means of guaranteed income, price arbitrage or professional Item trading.

4.6. Where there are grounds to believe that the result of a Platform Operation was affected by a Technical Error or by an unlawful interference with the Platform, Section 12 applies.

5. Platform Operations: General Provisions

5.1. By confirming a Platform Operation, the User irrevocably instructs the Operator to debit the Items selected and displayed in the interface and/or the corresponding number of notional units of the Internal Balance for the purpose of performing that operation on the parameters displayed to the User at the time of confirmation. Once the result has been properly recorded, the debit is final, save in the event of a confirmed Technical Error or where Applicable Law expressly provides otherwise.

5.2. The Contract is considered initiated and confirmed by the User after selecting the number of eligible Items provided for by the interface, reviewing the displayed parameters and performing the confirmatory action provided for by the Platform. After the correct formation of the result of the Contract, the Items used to complete it are finally written off from the Inventory and cease to be available for Withdrawal, exchange, Automatic Sale, reuse or other operations. Receipt of the Contract result does not give rise to the User's right to demand the return of previously used Items, except in cases of a confirmed Technical Error or the presence of a corresponding obligation by virtue of Applicable Law.

5.3. The result of a Platform Operation is determined solely by the parameters of that operation displayed to the User before its confirmation. Provided that the Platform functions correctly, the fact that the result does not meet the User's expectations is not a Technical Error and does not entitle the User to demand the return of the Items or notional units used, the repetition of the operation, the replacement of the result or any compensation, unless mandatory provisions of Applicable Law provide otherwise.

5.4. The Operator may establish and change, in relation to future Platform Operations, requirements, criteria and restrictions in relation to Items and other accounting units allowed for use in an Upgrade, Contract or other function of the Platform, including restrictions on quantity, category, type, rarity, estimated value, time or method of receipt, source, period of stay in the Inventory and other objectively determined characteristics. The Operator also may set minimum and maximum transaction values, time intervals, quantitative limits and other technical parameters of the relevant functions.

5.5. Before confirming an Upgrade, Contract or other Platform Operation, the User shall independently check the correctness of the selected Items, their quantity, the displayed parameters of the operation, the size of the written off notional units, the target Item and other essential characteristics. An erroneous, accidental or careless choice by the User, including the selection of an Item which the User did not intend to use, is not a Technical Error and does not serve as a basis for canceling, changing or reversing a correctly completed Platform Operation.

5.6. In order to ensure stable and secure functioning of the Platform, prevent accidental duplication of operations, automated or programmatic actions, exploitation of vulnerabilities, fraud and other abuses, the Operator may establish technical pauses between operations, quantitative and cost limits, additional confirmation stages, time limits, re-authorization procedures, security checks and other adequate protective mechanisms. The presence of such measures does not in itself indicate that the User may carry out Platform Operations without restrictions or to any predetermined extent.

5.7. The functionality of the Platform, which is expressly designated by the Operator as test, experimental, temporary, seasonal, promotional, or provided in a limited mode, may be changed, suspended or terminated by the Operator in relation to future use. Unless otherwise required by a Technical Error, Applicable Law, or to remedy a violation of this Agreement, termination or modification of the applicable feature will not affect Platform Operations properly completed prior to the effective date of the modification.

5.8. New functions not expressly named in this Agreement are governed, to the relevant extent, by the general provisions concerning the Internal Balance, Items, Server Data, Technical Errors, Account security, prohibited conduct, dispute resolution and liability, unless the special terms of the new function provide otherwise.

6. Items, Inventory and Legal Status of Digital Objects

6.1. Display of an Item in the Inventory and a corresponding Platform record confirms only that the User may take the actions with that Item then supported by Platform functionality. The record does not, by itself, establish ownership, an exclusive right or another absolute proprietary right in source code, artwork, designs, trademarks, names, audiovisual elements or other intellectual property associated with the Item.

6.2. The legal status of Items associated with computer games, Steam and other third-party digital services is governed by this Agreement and by the applicable rules, user agreements, license terms, technical restrictions and other binding requirements of Valve Corporation, the relevant game rightsholder and other third parties. The Operator neither has the right nor assumes an obligation to grant rights or technical capabilities beyond those permitted by the relevant third-party service and Applicable Law.

6.3. Until the successful completion of the Withdrawal, the Item is taken into account and displayed through the internal information systems of the Platform in accordance with Server Data. The mere presence of an Item in the Inventory does not guarantee its immediate or unconditional transfer to the Linked Steam Account, since the possibility and timing of such transfer may depend on the performance and rules of Steam, the availability of the relevant Item in a technically accessible state for transfer, the functioning of Steam bots, trading restrictions, the period of exchange blocking, technical maintenance of third-party services and other circumstances completely or partially beyond the reasonable control of the Operator.

6.4. Unless a justified restriction applies under this Agreement, Applicable Law, Steam rules or a proportionate measure imposed by the Operator, the User may use an Item through an available Upgrade, Contract or other Platform Operation, initiate Withdrawal, or leave it in the Inventory until Automatic Sale applies. Using an Item in an operation that consumes it constitutes consent to its final debit once the result is properly generated.

6.5. The Operator may temporarily suspend the Withdrawal, use, exchange or other disposal of a particular Item on the grounds and in the manner provided for in Section 12 and Section 15, and for the duration of a restriction imposed by Steam. The effect of such suspension on the period of Automatic Sale is governed by Clause 8.6.

6.6. The name, image, category, rarity, condition and other visual or descriptive characteristics of the Item are displayed by the Platform based on information available to the Operator from its own and third-party information systems. If there are discrepancies between individual visual interface elements and technical information about the Item, its unique identifier and other objective technical characteristics, confirmed by the aggregate of Server Data and Steam data, are decisive for identifying a specific digital object. An obvious display error that does not affect the identity of the actually generated digital object does not in itself provide the User with the right to demand the provision of a different Item, unless otherwise follows from the Applicable Law.

6.7. The Operator does not establish or guarantee the preservation of any specific market, exchange, estimated or other value of the Item after its receipt by the User, the presence or continuation of demand for the relevant Item, its liquidity, the possibility of subsequent sale, exchange or transfer to a third party, as well as the immutability of the rules of its circulation or technical availability on Steam. The cost and demand for Items may change due to market conditions, decisions of Valve Corporation, developers and copyright holders of the relevant games, changes in the characteristics of game objects and other circumstances beyond the control of the Operator.

6.8. Inventory is not a service for the indefinite storage of digital objects, and the Operator does not undertake to ensure that an Item remains in the Inventory for an indefinite period. The maximum period for an Item to be in the Inventory, the consequences of the expiration of such a period and the terms of the Automatic Sale are determined by this Agreement and/or special rules duly communicated to the User.

6.9. Where support for a particular computer game, category of Items or integration with Steam or another third-party service is terminated or materially changed, or other circumstances arise that objectively prevent the further provision of the relevant functionality, the Operator may restrict or terminate future operations with the relevant Items. In respect of Items already credited to the Inventory, the Operator shall notify the User and provide a period of not less than 14 (fourteen) calendar days for Withdrawal, where Withdrawal remains technically possible. Automatic Sale may be applied to such Items only upon expiry of that period or where Withdrawal has become permanently impossible. This Clause governs the permanent impossibility of Withdrawal and prevails over Clause 8.6, which governs temporary impediments to Withdrawal.

6.10. The User independently bears the risk of changes in the value, liquidity, demand and technical availability of the Item after its receipt, as well as the risk of introduction by Steam, the copyright holder of the corresponding game or other third party of new restrictions regarding the use, transfer or exchange of the corresponding digital object. This provision does not relieve the Operator from liability for its own improper performance of obligations, unless such liability cannot be excluded or limited in accordance with Applicable Law.

6.11. The User shall determine and comply with any tax, reporting, registration or other public-law obligations arising from the receipt, use, transfer, exchange, Withdrawal or other disposal of Items under laws applicable to the User. The Operator does not provide individual tax advice and is not responsible for paying taxes, fees or other mandatory charges on the User's behalf, except where Applicable Law directly requires the Operator to calculate, withhold, report or remit them.

7. Withdrawal of Items

7.1. Withdrawal is available only for Items for which it is technically supported and not restricted by this Agreement, Applicable Law, Steam rules or other applicable requirements. The Internal Balance and notional units recorded on it are not eligible for Withdrawal and, unless mandatory provisions of Applicable Law require otherwise, may not be exchanged, redeemed or paid out as cash, electronic or digital currency, cryptocurrency, electronic money or another payment or financial instrument.

7.2. A particular Item may be withdrawn only to the Linked Steam Account through which the User was properly authenticated when performing the Platform Operation that directly produced that Item. The identifier recorded in Server Data at that time is the only permitted destination unless Platform functionality or Applicable Law expressly provides otherwise.

7.3. An Item may not be transferred to any Steam Account other than the Linked Steam Account, even if the other account belongs to the User or to the User's relative, representative, purchaser, intermediary or another third party. The Operator need not create a technical exception. A request to use another Steam Account, bypass a Steam restriction or transfer outside the Platform interface may be rejected and may trigger an additional security review.

7.4. Before submitting a Withdrawal request, the User shall ensure that all technical and organizational conditions required by Steam are satisfied, including a valid trade URL, proper Steam Guard settings, the ability to accept trade offers, and the absence of an applicable trade hold, trade lock, Inventory or account restriction. To the extent permitted by Applicable Law, the Operator is not liable for a failure or delay directly attributable to the User or Steam.

7.5. The User sending a request for Withdrawal means an instruction to the Operator to perform the actions provided for by the functionality of the Platform and technically available, aimed at transferring the corresponding Item to the Linked Steam Account. Withdrawal is deemed to be properly completed upon confirmation of transmission by the relevant Server Data and, to the extent applicable, Steam Data. The mere sending of a request for Withdrawal, the formation of a trade proposal, or changing the status of the operation in the user interface before receiving technical confirmation of the transfer does not mean the final completion of the Withdrawal.

7.6. The period for executing a Withdrawal request depends on a combination of circumstances, including the operability and availability of Steam and its software interfaces, the availability of the corresponding Steam bots, the technical status of a particular Item, applicable restrictions on its transfer, the need to conduct security checks, verification, compliance and anti-fraud procedures, as well as other circumstances that are wholly or partially beyond the reasonable control of the Operator. Any withdrawal period displayed in the interface or communicated to the User and not expressly stated as guaranteed is indicative and does not constitute an unconditional obligation to ensure the transfer of the Item within the relevant period.

7.7. If the relevant Item is temporarily unavailable on a Steam bot capable of transfer, or transfer is temporarily impossible for another technical reason, the Operator may postpone the request until transfer becomes possible, return the Item to an available Platform record, or offer a replacement Item with characteristics agreed by the Parties. The Operator may not substitute another digital object without the User's consent unless Applicable Law expressly permits it.

7.8. The User shall promptly take the necessary actions to accept a correctly formed trade offer within the period established by Steam or brought to the attention of the User through the Platform interface. Non-acceptance, rejection, cancellation or expiration of a trading offer for reasons beyond the control of the Operator may result in the need for the User to formulate a repeated withdrawal request. If, due to such circumstances, the Item continues to be taken into account in the Inventory, the period of its presence in the Inventory provided for by this Agreement and the application of the Automatic Sale mechanism are not automatically suspended, unless otherwise expressly provided by the Platform interface or Applicable Law.

7.9. Withdrawal of Items is not conditional upon the User performing any minimum number or volume of Platform Operations. Where there are indications that Top-Ups or the Platform are being used for the transfer of value between persons, the cashing-out of funds or other misuse of payment instruments, the Operator may apply the measures provided for in Section 15.

7.10. The Operator may suspend a Withdrawal request for the period objectively necessary to carry out a review under Section 12 or Section 15 or to comply with a binding requirement of a competent authority.

7.11. The User acknowledges that the technical feasibility of the Withdrawal depends on the infrastructure and rules of third parties. Fees, hold periods, trading restrictions, Steam Guard requirements, restrictions on a specific computer game, API changes, discontinuation of support for certain Items or methods of transfer and other conditions established by Steam, Valve Corporation, the copyright holders of the relevant games or other parties independent of the Operator, are applied in accordance with the rules of such parties and may be changed without the participation of the Operator. The Operator does not guarantee the unchangeability or continuous availability of the relevant third-party infrastructure.

7.12. The Operator takes the Withdrawal actions provided for in this Agreement exclusively by methods officially supported by the Platform and technically available. The Operator is not obliged to satisfy the User's requests to make a transfer in violation of Steam rules, bypass technical, territorial, sanctions, compliance or other restrictions, use transfer channels not provided for by the Platform, or perform other actions that could lead to a violation of Applicable Law, third party requirements or security requirements. The Operator's refusal to perform such a transaction does not in itself constitute a violation of this Agreement, provided that the corresponding refusal is based on an objectively applicable restriction.

8. Automatic Sale of Items

8.1. Each Item credited to the Inventory which the User has not withdrawn or otherwise used before expiry of the period specified in Clause 8.3 is subject to Automatic Sale. Automatic Sale is an internal accounting procedure of the Platform which limits the period during which Items are held in the Inventory.

8.2. By accepting this Agreement and performing a Platform Operation that credits an Item to the Inventory, the User gives the Operator a standing instruction, once the prescribed period expires and without further confirmation, to remove the Item automatically from the Inventory and credit the Internal Balance with the number of notional units determined under this section. Until Automatic Sale is completed, the User may dispose of the Item through another available function, subject to applicable restrictions.

8.3. An Item becomes subject to Automatic Sale upon expiry of 24 (twenty-four) hours from the moment it was credited to the Inventory. Automatic Sale is carried out during the regular processing cycle of the Platform following expiry of that period and, under normal operation of the Platform, not later than 48 (forty-eight) hours from the moment the Item was credited to the Inventory. The moment of crediting and the expiry of the period are determined on the basis of Server Data.

8.4. The number of notional units credited to the Internal Balance upon Automatic Sale corresponds to the value of the relevant Item as at the moment of Automatic Sale, determined in accordance with the Item valuation methodology published on the Site. The methodology specifies the sources of market data used and the method of calculation and applies uniformly to all Items of the same category. The value of each Item determined in accordance with the methodology is displayed to the User in the Inventory before Automatic Sale. A difference between such value and the price of a similar item on the Steam Community Market or third-party marketplaces, or the value expected by the User, does not in itself entitle the User to compensation.

8.5. Once an Automatic Sale has been properly completed, the relevant Item is permanently removed from the Inventory and is no longer available to the User for Withdrawal, Upgrade, Contract, exchange or any other operation, and the number of notional units determined in accordance with Clause 8.4 is credited to the Internal Balance. Such notional units have the same status and are subject to the same restrictions as other Internal Balance units under this Agreement: they cannot be withdrawn in the form of cash, cryptocurrency, electronic money or another means of payment and may be used solely through available Platform functionality, including opening Cases, Upgrades, Contracts and other Platform Operations.

8.6. Subject to Clause 6.9, the period referred to in Clause 8.3 is suspended for the duration of any circumstance which prevents the Withdrawal of the Item and which is beyond the User's reasonable control, including a verification initiated by the Operator, a restriction imposed by the Operator on grounds not attributable to a breach of this Agreement by the User, a restriction imposed by Steam that is not caused by the User, or a Technical Error. Following removal of such circumstance, the User shall have not less than 24 (twenty-four) hours to withdraw the Item before Automatic Sale is carried out. The period is not suspended where Withdrawal is impossible because the User has failed to provide information reasonably requested under Section 15, has failed to comply with the requirements of Steam referred to in Clause 7.4 or is in breach of this Agreement. Upon proper completion of Automatic Sale, the User may not demand its cancellation, restoration of the Item to the Inventory or payment of the difference between the value credited and any other value, save in the event of a confirmed Technical Error or where mandatory provisions of Applicable Law provide otherwise.

8.7. If Automatic Sale is not carried out within the period specified in Clause 8.3 due to a Technical Error, maintenance or other technical circumstances, it shall be carried out in the next processing cycle following removal of the impediment, and the value of the Item shall be determined in accordance with Clause 8.4 as at the moment Automatic Sale is actually carried out.

9. Loyalty Programs

9.1. The Operator may, at its discretion, develop, introduce, conduct, modify and terminate bonus programs, loyalty programs and advertising or incentive campaigns, and may provide promotional codes, cashback, free Cases, bonus notional units, personal offers, rewards and other forms of incentive (collectively, “Bonuses”). A Bonus is an additional Platform feature and does not constitute a separate paid service of the Operator unless the special rules of the relevant offer expressly provide otherwise. Bonuses are governed by this Agreement and by the special terms of the relevant campaign, program or offer made available to the User before participation.

9.2. Bonuses, including notional units granted under an offer, are not cash, electronic or digital currency, electronic money, a financial instrument or an independent monetary claim. They are not purchased for consideration and have no guaranteed monetary value. Unless special terms or mandatory provisions of Applicable Law provide otherwise, a Bonus cannot be withdrawn, refunded, sold, assigned, gifted, transferred or exchanged for cash, cryptocurrency or another means of payment.

9.3. In relation to each Bonus, the Operator may establish any conditions for its provision and use not prohibited by Applicable Law, including the activation and validity period, the minimum and/or maximum size of the Top-Up, the order of spending notional units, the list of included and excluded Platform Operations, restrictions on Cases, Upgrades, Contracts and Items, validity area, maximum number of participants, User eligibility criteria, personal nature of the offer, frequency of participation, technical and payment requirements, as well as other conditions objectively related to the relevant program. Failure to comply with any mandatory condition may result in the inability to provide, use or continue to maintain the relevant Bonus.

9.4. The procedure for recording and spending Bonuses is determined by the technical logic of the Platform and the special rules of the corresponding offer. Unless otherwise expressly displayed in the interface or provided for by special conditions, notional units acquired by the User through Top-Up may be spent before bonus notional units or in another order provided for by the internal accounting algorithm of the Platform. The User may not independently demand the use of a different order of write-offs, redistribution of already completed write-offs between different categories of notional units, or a retrospective change in the source of financing for a completed Platform Operation.

9.5. Unless special rules expressly provide otherwise, the right to participate in a specific bonus or promotional offer is granted to one User once. In order to prevent multiple participation, the Operator may take into account a set of objective signs of technical or actual connection, including Account, Steam Account, device, IP address and other network identifiers, payment instrument, contact information, as well as other anti-fraud signs permitted by Applicable Law. The presence of such matches may be the basis for additional verification, but in itself should not be considered as absolute evidence of a violation without taking into account the totality of the circumstances.

9.6. The User is prohibited from using Bonuses in a manner contrary to the purpose of the relevant offer, including the creation or use of additional Accounts, self-referrals, fictitious invitations, registration of nominee participants, transfer of the Account to third parties, coordinated actions of several Users, artificial generation of activity on the Account, use of automated means, exploitation of Technical Errors or vulnerabilities, manipulation of promotional conditions, initiation of a chargeback or unreasonable return of payment after receiving the Bonus conditional on such payment, as well as performing other actions, the main purpose or actual result of which is to receive the Bonus or the economic benefit associated with it, bypassing the established conditions.

9.7. Where objective indicators suggest abuse, the Operator may suspend grant, use or disposal of the relevant Bonus and related operations while it investigates. At the Operator's reasonable request, the User shall provide information and documents needed to establish the circumstances. Pending completion, the Operator may restrict Withdrawal or other disposal only to the extent directly connected with the Bonus under review and a reasonably identified risk of unlawful receipt or transfer.

9.8. If, based on the results of the verification, a violation by the User of the terms of the relevant promotion, loyalty program or this Agreement is confirmed, the Operator has the right, to the maximum extent permitted by Applicable Law, to cancel the unused Bonus, cancel the bonus credits accrued as a result of the violation, adjust the results of Platform Operations directly and provably financed by the illegally received Bonus, and also cancel other accruals or benefits that are in a direct cause-and-effect relationship with the established violation. Such measures must be aimed at restoring the accounting position that would exist in the absence of the abuse, and do not provide the Operator with the right to arbitrarily write off accounting positions belonging to the User that are not related to the relevant violation.

9.9. The Operator may refuse to provide a Bonus, suspend the acceptance of new participants, change the conditions or early terminate a promotion, loyalty program or other incentive offer in relation to future participation, unless otherwise provided by special conditions or Applicable Law. Such change or termination in itself does not constitute grounds for the User to claim a Bonus that was not properly accrued before the relevant changes came into force. Rights acquired by the User for a fee and not of a bonus nature are not subject to cancellation solely due to termination of the promotion, unless there is an independent basis provided for by this Agreement or the law.

9.10. The Operator may set a validity period for a Bonus, after which an unused Bonus, bonus notional units, the right to a free Case, increased cashback or another benefit provided exclusively under the relevant program automatically expires and may be removed from the Account without monetary or other compensation, provided that the validity period and the consequences of expiry were properly communicated to the User before the Bonus was received or activated.

9.11. Banner advertisements, notices, publications, emails, promotional summaries and other marketing materials may contain abbreviated terms and conditions of the applicable offer and should be construed in conjunction with the full terms and conditions of the applicable offer. If there is a discrepancy between an abbreviated promotional description and the full rules, the full rules for the applicable promotion or program will govern, provided that they are made available to the User prior to taking the action required to participate, are presented in an understandable manner, and do not contain provisions that, if applied contrary to the promotional message, would be misleading or otherwise prohibited by Applicable Law.

9.12. The provision of a Bonus to one or more Users, the repeated holding of a certain promotion, the application by the Operator of an exception in a particular case or its failure to apply the measure provided for in this section does not create the right for other Users to demand the provision of a similar Bonus, the preservation of the corresponding program in the future or the application of identical individual conditions. The Operator retains the right to differentiate offers based on objective commercial, territorial, technical, risk-based and other criteria, unless such differentiation is prohibited by Applicable Law.

10. Refunds, Cancellation of Operations and Right of Withdrawal

10.1. A Top-Up credits notional units for immediate use through Platform functionality. Unless Applicable Law expressly provides otherwise, an unused Internal Balance is not cash, electronic money or an independent payment instrument and cannot be withdrawn or redeemed for cash.

10.2. By confirming the Top-Up, the User instructs the Operator to begin providing the corresponding digital service and crediting notional units immediately after confirmation of the payment. In cases provided for by Applicable Law, the User provides separate consent to begin execution before the expiration of the statutory refusal period and confirms an understanding of the legal consequences of such consent, including the loss of the right of withdrawal in cases provided for by law. The Operator confirms such consent and acknowledgement to the User on a durable medium, including by email.

10.3. Once notional units have been used, including for opening a Case, an Upgrade or a Contract, or an Item has been received, used or disposed of, the relevant operation is final and cannot be cancelled solely because the User changes their mind, except where a right of cancellation or refund is expressly provided by Applicable Law.

10.4. This section does not exclude or limit the User's mandatory rights, including in the event of failure to provide a paid service, a duplicate or erroneous debit, an unauthorized payment or a confirmed Technical Error. The User should notify the Operator without undue delay and, where possible, within 72 hours after discovering a suspected error. Missing that period does not, by itself, extinguish a statutory right but may affect the available evidence and the ability to investigate.

10.5. If a refund is required by Applicable Law or separately approved by the Operator, it is carried out, as a rule, to the original means of payment and in the currency of the original payment after carrying out the necessary identification, technical, anti-fraud and other checks required by law or the requirements of payment partners. Refunds to any other means of payment, bank account, electronic or cryptocurrency wallet or to a third party are not permitted, unless it is objectively impossible to return using the original method and provided that an alternative method is permitted by law and the relevant payment partner.

10.6. To consider a refund request, the Operator may request the Account ID, information and documents confirming the relevant payment transaction and the ownership of the payment instrument by the User, as well as other reasonably necessary information. Until the User identification is completed and the circumstances of the transaction are verified, the execution of the request may be suspended. The Operator aims to provide an initial response within 10 business days of receiving sufficient information, but this period may be extended if additional verification, interaction with the payment partner or external investigation is necessary.

10.7. Commissions, conversion costs and exchange rate differences withheld by banks, payment systems, providers or other independent third parties are subject to reimbursement only to the extent that the corresponding amounts are actually returned to the Operator or the obligation to reimburse them is expressly provided for by Applicable Law. Refunds are not made by providing another Item, unless such a method is separately agreed upon by the User and the Operator after the basis for the return arises.

10.8. Bonuses, promotional balances and other free accruals do not have an independent return value. When returning a Top-Up, the Operator has the right, to the extent permitted by Applicable Law, to cancel unused bonuses, notional units and other results associated with such Top-Up, the receipt of which is directly caused by the returned payment. The amount of an approved refund may also be offset against the User's verified debt, negative balance, chargeback amount, or documented direct loss, if such offset is permitted by Applicable Law.

10.9. Where the User acts as a consumer and Applicable Law grants the User a right to withdraw from a distance contract within 14 (fourteen) calendar days, such right does not apply to a Top-Up once the notional units have been credited to the Internal Balance with the User's prior express consent and acknowledgement given in accordance with Clause 10.2, to the extent that Applicable Law provides for such an exception for the supply of digital content or digital services. Where such consent and acknowledgement have not been given, the User may exercise the right of withdrawal within the statutory period, and the amount paid shall be refunded in accordance with Clauses 10.5–10.7, less any amount which the User is required to pay under Applicable Law for performance provided before withdrawal.

11. Chargebacks, Disputed and Unauthorized Payments

11.1. Where the User has concerns about a payment, its amount, status or lawfulness, the User shall, whenever objectively and reasonably possible, contact the Operator's support service and provide sufficient transaction details before initiating a chargeback or other payment dispute. This does not restrict any mandatory right to contact a bank, payment provider or other authorized person directly under Applicable Law.

11.2. A knowingly false statement about an unauthorized, erroneous or not made payment by the User, in particular after the actual crediting and use of purchased notional units, completion of transactions on the Platform or receipt of Items through the corresponding Top-Up, is a material violation of this Agreement and, if there are grounds provided for by law, may be qualified as unfair or fraudulent behavior.

11.3. After receiving notice of a chargeback, payment dispute or alleged unauthorized payment, the Operator may restrict relevant Account functions only to the extent and for the period objectively necessary to prevent further loss, preserve evidence and resolve the dispute.

11.4. If the initial payment is subsequently cancelled, returned, declared invalid, or the amount of such payment is debited from the Operator by a bank, payment system or payment partner, the corresponding Top-Up is considered canceled in the relevant part. The Operator may make the necessary accounting adjustments, including the reversal of unused notional units and other charges directly related to the canceled payment, within the limits of technical feasibility and Applicable Law.

11.5. If notional units credited as a result of a payment that is subsequently cancelled or disputed have been used in whole or in part before such cancellation, the Operator may, to the extent necessary to restore the position that would have existed had the payment not been made: (a) debit unused notional units credited as a result of such payment; (b) debit Items held in the Inventory that were obtained directly through Platform Operations performed using such notional units; and (c) where such Items are no longer available, record the corresponding amount as the User's debt under Clause 11.6. Adjustments shall not exceed the amount of the cancelled payment, shall not affect operations performed using other Top-Ups or Items obtained from other sources and shall not alter completed operations otherwise than by debiting the values specified in this Clause. The Operator shall inform the User of the adjustments made and the basis of their calculation.

11.6. If, as a result of the adjustments provided for in this section, a negative Internal Balance or other confirmed debt of the User to the Operator is formed, the Operator may temporarily limit new Top-Ups, transactions, the use of certain functions of the Platform and Withdrawal until such debt is repaid or the relevant payment dispute is finally resolved.

11.7. If it is established that the User has intentionally and knowingly unjustified initiation of a chargeback, the Operator may demand reimbursement of actually incurred and documented commissions, fees and other direct expenses accrued by the bank, payment system or payment partner directly in connection with such a chargeback, solely to the extent that the corresponding claim is permitted by Applicable Law.

11.8. A good-faith payment dispute, an appeal to a bank, payment organization or competent authority, or use of another statutory remedy does not, by itself, breach this Agreement and does not justify unconditional cancellation of the entire Internal Balance, forfeiture of all Items or another measure unrelated to the dispute.

11.9. To consider and resolve a payment dispute, the Operator may provide banks, payment systems, acquirers, payment providers and other parties involved in payment processing with the necessary information and evidence, including data about the Account, relevant transactions, use of notional units, receipt of Items, technical and Server Data, as well as other documents related to the dispute, subject to compliance with the Privacy Policy and the requirements of Applicable Law.

11.10. After the final decision on the payment dispute comes into force, the Operator makes appropriate adjustments to the accounting and applied restrictions. If the dispute is resolved in favor of the User, the restrictions caused solely by such a dispute shall be removed, and the accounting shall be restored in the relevant part. If the dispute is resolved in favor of the Operator or a violation by the User of this Agreement is confirmed, the Operator may apply the measures provided for by it in an amount commensurate with the established violation and the actual consequences that arose.

11.11. Regardless of the outcome of an individual payment dispute, the Operator has the right, based on an objective assessment of payment, anti-fraud and compliance risk, to limit or refuse subsequent Top-Ups from a particular payment instrument or to establish additional requirements for verification of the relevant Account or payment instrument if there are reasonable grounds to believe that their continued use creates an increased risk of repeated chargebacks, unauthorized transactions, fraud or other abuse.

12. Technical Errors, Failures and Evidentiary Value of Data

12.1. The Platform is a comprehensive software and hardware service, the functioning of which depends, among other things, on software, server infrastructure, communication networks and integrations with third parties. During operation, there may be temporary unavailability of certain functions, delays in processing operations, display errors, desynchronization of the user interface and Server Data, interruptions in external integrations and other technical deviations.

12.2. The Operator may carry out scheduled and emergency technical, preventive and other necessary work, in connection with which certain functions of the Platform may be temporarily limited or unavailable, and the processing of transactions may be suspended or queued. If reasonably technically feasible, information about significant scheduled work will be communicated to Users in advance.

12.3. In the event of a discrepancy between the information displayed in the user interface, including animation, graphical display of the result, notifications, locally stored or cached data, and the corresponding Server Data, the Server Data shall prevail unless the verification results in a Technical Error or the User provides sufficient evidence to the contrary. The visual or animated display of the result itself does not change the actual result of the operation recorded on the server side.

12.4. Server Data, event and transaction logs, transaction identifiers, time stamps, information about changes in Internal Balance, as well as data from payment partners, Steam and other integrated services related to the corresponding operation can be used by the Operator as evidence of the fact, time, sequence and result of the actions taken. Such information is assessed in conjunction with other available evidence and does not limit the User’s right to submit their own materials, including screenshots, videos and screen recordings.

12.5. If a duplicate request, an abnormal result, an incorrect price, a repeated or excessive charge or write-off, a violation of the sequence of data processing, or other circumstances indicating a probable Technical Error are detected, the Operator may suspend the corresponding uncompleted operation, temporarily limit the disposal of assets directly related to it and conduct a technical check. For this purpose, the Operator may review operations performed within 12 (twelve) months before the commencement of the check, or within a longer period where Applicable Law so requires.

12.6. If, based on the results of the check, an erroneous or excessive accrual of notional units, an Item or other value due to a Technical Error is confirmed, the Operator may cancel the corresponding accrual, adjust the Internal Balance and related entries, or, to the extent technically possible and permitted by Applicable Law, restore the Account state that existed immediately before the error occurred. The very fact of erroneous display or accrual does not create the User’s unconditional right to retain the value, the receipt of which obviously did not correspond to the actual conditions of the transaction.

12.7. If a confirmed Technical Error led to an excessive write-off of notional units, the loss of an Item, or another incorrect decrease in the value recorded on the Account, the Operator makes an appropriate adjustment by restoring the erroneously written off number of notional units, an Item, or another result provided for by the Platform, within the limits of technical feasibility and taking into account the requirements of Applicable Law.

12.8. Correction of the consequences of a Technical Error is carried out solely for the purpose of eliminating a confirmed technical deviation and is not a basis for revising a correctly completed transaction due to an unfavorable result for the User, a subsequent change in the market or other value of the Item, or a discrepancy between the actual result and the subjective expectations of the User.

12.9. If a confirmed Technical Error directly affected the subsequent sequence of interrelated operations in such a way that the corresponding results objectively could not have occurred in the absence of the initial error, the Operator may correct or cancel the chain of operations directly related to it. In this case, restoration is carried out, as far as technically and legally possible, to a state as close as possible to that which would have existed in the absence of the corresponding error.

12.10. The User shall refrain from deliberately exploiting an obvious Technical Error, malfunction or vulnerability of the Platform and, upon discovering appropriate circumstances, cease actions aimed at capitalizing on such an error and notify support. Deliberate continuation of exploitation of an error known to the User may be considered an abuse of the functionality of the Platform and will be taken into account by the Operator when applying the measures provided for in the Agreement.

12.11. When conducting a technical check, the Operator may request from the User information objectively necessary to establish the circumstances of the event, including the approximate or exact time of its occurrence, transaction identifier, information about the device and software, data on the relevant payment, as well as available screenshots or video materials. Failure to provide information available to the User is not an automatic basis for refusal to consider the application, but it may objectively increase the verification period or limit the possibility of establishing the circumstances of the event.

12.12. The Operator is not obliged to provide the User with source code, internal technical documentation, information about the Platform architecture, algorithms and models of anti-fraud systems, keys, information security tools or other restricted information if their disclosure could create a threat to the security of the Platform, facilitate the bypass of security mechanisms, violate the rights of third parties, confidentiality obligations or the requirements of Applicable Law.

12.13. If restoring a particular Item or the original technical state is objectively impossible, the remedy for a confirmed Technical Error shall take into account the nature of the error, the actual Account position, the value of the relevant asset when the error occurred, technical feasibility and Applicable Law. A later change in Item value does not, by itself, justify increasing compensation.

12.14. The User shall take reasonable and available measures to prevent an increase in the possible negative consequences of a Technical Error, including stopping repeated execution of identical operations in the event of an obvious failure and promptly contacting support. In determining the consequences of the relevant incident, consideration may be given to whether the User's conscious actions or omissions contributed to the damage after the presence of the error became or should have become apparent to the User.

13. Circumstances Beyond the Operator’s Control

13.1. The functioning of the Platform to a certain extent depends on the proper operation of independent third parties and external infrastructure, including Steam and Valve Corporation, developers of relevant games, payment organizations, banks, payment service providers, telecom operators, providers of cloud and server infrastructure, information and other technology services. The Operator does not exercise full control over the activities of such persons and does not guarantee the continuity, immutability or constant availability of the services they provide.

13.2. Valve and other owners of third-party services may independently change the rules and technical conditions for their use, limit or suspend trading functions, set trade hold periods, change the operation of inventory, APIs and other integrations, block or limit user accounts, and also stop providing certain functions. The Operator does not guarantee the preservation of the rules, technical capabilities or functionality of such services at a certain time.

13.3. The User is solely responsible for complying with the Steam Subscriber Agreement, the rules of the relevant game, Steam restrictions and other applicable terms and conditions of third parties. Violation by the User of such conditions, including restrictions on trading or use of the Steam Account, may result in the impossibility or delay of the Withdrawal, receipt, transfer or subsequent use of Items and does not create liability for the Operator, unless the corresponding consequences are caused by actions or violation on the part of the Operator.

13.4. The Operator is not responsible for the blocking or restriction of a Steam Account, the establishment of a trade hold, the cancellation or rejection of a trade offer, the unavailability or limitation of inventory, changes in the characteristics, circulation rules or availability of Items, the termination of the API or other actions or decisions of Valve or another independent third party, if such circumstances arose beyond the reasonable control of the Operator and are not caused by a violation of its own obligations.

13.5. The Operator does not guarantee the continuous availability of any particular Steam bot, trading account, payment channel, external API or other technical tool used to interact with third-party services. The Operator shall accurately account for completed transactions and correct confirmed errors arising in its own accounting systems.

13.6. In the event of temporary or permanent unavailability of external integration, cessation of operation of the corresponding service, or the occurrence of an external technical limitation, the Operator may, subject to Clauses 6.9 and 8.6, determine a reasonable and technically feasible method for resolving outstanding transactions, including waiting for the restoration of the relevant functionality, restoration of notional units, Automatic Sale, replacement of a technical method of execution, or another comparable method permitted by this Agreement and Applicable Law.

13.7. Links, interface transitions and other methods of access to third-party sites, applications or services may be provided solely to ensure the functionality of the Platform or the convenience of the User. Unless otherwise expressly provided by law, the Operator has no control over and is not responsible for the content, availability, security, fees, rules of use or self-processing of data by such third parties.

14. Prohibited User Conduct

14.1. The User shall use the Platform in good faith, personally, in accordance with its purpose, this Agreement and Applicable Law. The User may not take actions aimed at circumventing the rules, restrictions, security mechanisms, control and risk management established by the Operator.

14.2. The User may not create or use multiple Accounts unless the Operator expressly permits it; transfer, sell, rent or share an Account; jointly control an Account; register using nominee or third-party data; or connect or use a Steam Account that the User does not lawfully control.

14.3. The User may not make a Top-Up using a stolen, counterfeit, invalid, compromised or third-party payment method without the lawful owner's valid consent, or use unlawfully obtained payment details, documents or identification data, or information submitted to mislead the Operator or a payment partner.

14.4. It is prohibited to use the Platform as a payment, settlement or transit instrument, including for transferring value between third parties, cashing out funds, concealing or distorting their origin, conducting transit operations, arbitration of payment instruments, money laundering, financing illegal activities, or circumventing payment, sanction, compliance or other established restrictions.

14.5. It is prohibited to use VPN, proxy servers, IP address or geolocation spoofing tools, device emulation, fake or unreliable documents, other people’s identification data and other technical or organizational means if the purpose or actual result of such use is to bypass territorial, age, sanctions, payment, identification or other restrictions applied by the Operator or provided for by Applicable Law.

14.6. You are prohibited from tampering with the software or infrastructure of the Platform, including decompiling, reverse engineering, modifying or substituting requests and responses, code injection, bypassing authentication or security measures, unauthorized access, data interception, DDoS attacks, creating excessive load on the API, or searching, scanning or exploiting vulnerabilities without the prior permission of the Operator, except in cases and to the extent expressly permitted by Applicable Law.

14.7. The User may not use bots, scripts, macros, autoclickers, emulators, specialized extensions or other automation to perform Platform Operations, obtain rewards, send mass requests, manage an Account automatically or gain an advantage over other Users, unless the automation is expressly supported by Platform functionality or authorized by the Operator in advance.

14.8. It is prohibited to knowingly use Technical Errors, vulnerabilities, delays in price updates, duplication of operations, data desynchronization, incorrect accrual, erroneous display or other technical deviations in order to obtain notional units, Items, benefits or other results that the User knew or, given the circumstances, reasonably should have understood as erroneous.

14.9. Conspiracy with other Users, manipulation of transactions or results, creation of fictitious activity, artificial formation of indicators, circumvention of established limits, as well as unfair or repeated use of bonus, promotional, referral programs, return mechanisms or other incentive functions in a manner inconsistent with their purpose are prohibited.

14.10. Without the Operator's prior written consent, the User may not accept third-party funds or assets for use on the Platform, manage another person's Account for commercial or intermediary purposes, sell or promise a Withdrawal service to a third party, or use the Platform to provide intermediary, exchange, settlement or other unsupported commercial services.

14.11. The User may not impersonate the Operator, its employee, support representative, payment partner or another User; use confusingly similar branding; create phishing or imitation sites, pages or interfaces; issue knowingly false statements in the Operator's name; or otherwise mislead a third party about the User's association with the Platform.

14.12. Without appropriate permission, it is prohibited to carry out systematic automated copying, parsing, scraping, mass extraction, reproduction, distribution or commercial use of program elements, databases, texts, designs, graphic materials and other objects of the Platform, except in cases where the corresponding action is expressly permitted by Applicable Law.

14.13. It is prohibited to use the Platform to commit illegal acts, violate intellectual, property, personal or other rights of third parties, distribute malicious software, commit fraud, illegal advertising, threats or other activities prohibited by Applicable Law.

14.14. The User shall terminate the corresponding action upon receipt of reasonable notification from the Operator that it violates this Agreement or creates a significant threat to the security, stability or legal functioning of the Platform. The User may contact the support service to obtain clarification and challenge the relevant restriction in the manner prescribed by the Operator.

14.15. An attempt to commit any of the actions prohibited by this section may be considered a violation, regardless of the achievement of the intended result, if the totality of Server Data and other objective circumstances reasonably confirms the direction of the User’s actions to commit the corresponding violation.

14.16. When identifying an alleged violation, the Operator may take into account the totality of available technical, payment, behavioral and other objective signs. Significant economic consequences should not be imposed solely on the basis of an unexplained automatic control signal without a reasonable examination of the circumstances, except for interim measures necessary to prevent immediate harm, fraud or further infringement.

15. Verification, Compliance and Anti-Fraud Controls

15.1. In order to ensure the security of the Platform and to prevent fraud, misuse of payment instruments, money laundering, terrorist financing, circumvention of sanctions restrictions and other unlawful activity, the Operator may apply risk-based procedures for the verification of Users, monitoring of Accounts and transactions, sanctions screening and anti-fraud controls to the extent provided for by Applicable Law, the requirements of payment partners and a reasonable assessment of the relevant risks. This Section governs all verification, monitoring and review procedures under this Agreement.

15.2. By using the Platform, the User represents that all funds and other assets used in connection with it are from lawful sources and that the User has the necessary rights and authority over each payment method, Steam Account, document, identifier and other item of information provided. The User may not provide third-party information or documents without a valid legal basis.

15.3. The Operator may initiate an initial or re-verification of the User, in particular when registering or using an Account, making a Top-Up, reaching established value or transaction limits, requesting a Withdrawal, a significant change in geographic or payment parameters, the occurrence of a payment dispute, identifying unusual or anomalous activity, receiving information about a possible violation, or if there is another objective risk indicator.

15.4. In the course of verification, the Operator may request information and documents that are proportionate and necessary for the purposes of the specific review, including information confirming the User's identity, the ownership of the payment instrument used and the lawful origin of the funds used. The categories of data processed for verification purposes are specified in the Privacy Policy and the Verification Policy.

15.5. The scope and depth of the review is determined taking into account the nature and size of the transactions, identified risk factors, the requirements of the relevant payment or verification partner and Applicable Law. The Operator may re-request documents or information if the previously provided information is no longer relevant, does not allow the verification to be completed, contains significant discrepancies, or new circumstances or risk indicators have arisen after its provision.

15.6. Until the completion of the necessary verification, the Operator may temporarily completely or partially limit Top-Ups, Platform Operations, Withdrawals, disposal of Items and other functions of the Account to the extent and for a period reasonably necessary to conduct the verification, prevent possible damage, comply with the requirements of Applicable Law or fulfill the mandatory requirements of payment and other authorized partners.

15.7. An unjustified refusal or failure to complete required verification, repeated failure to provide requested information, or provision of materially contradictory, inaccurate, misleading or apparently fraudulent information may justify maintaining relevant restrictions, refusing a transaction or terminating service after a reasonable assessment and to the extent permitted by Applicable Law.

15.8. The User is prohibited from directly or indirectly using the Platform in the interests of or on behalf of a person in respect of whom sanctions or other restrictive measures are mandatory for the Operator, as well as from taking actions aimed at concealing the relevant person, the origin or purpose of funds, the actual participant in the transaction, or to circumvent the applicable sanctions restrictions.

15.9. The Operator may check the User, the identification data provided by the User, payment details and other information related to transactions using legal sources available to the Operator, including applicable sanctions lists, anti-fraud databases, data from verification and payment partners, as well as other sources, the use of which is permitted by Applicable Law.

15.10. Personal data, documents and other information received as part of the checks provided for in this section are processed in accordance with the Privacy Policy and Applicable Law and may be stored for periods necessary to fulfill statutory obligations, resolve disputes, confirm checks carried out, prevent fraud and protect the legitimate interests of the Operator and third parties.

15.11. Where supported by an appropriate legal basis, binding requirement or lawful request, the Operator may disclose information about the User and the User's transactions to competent authorities, payment organizations, banks, verification providers and other authorized recipients. It may withhold details where disclosure is prohibited by law, could prejudice a review or investigation, or creates a risk of circumvention of security controls.

15.12. Identification of a risk indicator, a match in the database, or other suspicious activity does not in itself mean the establishment of a violation on the part of the User. The need to send messages to the competent authorities, block transactions, maintain restrictions and take other measures is determined by the Operator based on the specific circumstances and requirements of Applicable Law; This Agreement does not establish an unconditional obligation to apply the same measures for each identified suspicion.

15.13. After eliminating the circumstances that served as the basis for verification or temporary restrictions, the Operator removes the corresponding restrictions within a reasonable time, unless there are other legal grounds for maintaining them. If a violation is confirmed, the Operator may apply measures provided for in this Agreement and Applicable Law, commensurate with the nature of the violation, the established risk and its actual consequences.

15.14. Conducting a check in accordance with this section is a standard risk management measure and does not in itself mean accusing the User of committing illegal actions. These procedures are used to protect the Platform, its Users, payment partners and other third parties, and to ensure compliance with applicable legal and contractual requirements.

16. Restrictive Measures and Termination of Service

16.1. Based on the results of a review under Section 12 or Section 15, the Operator may terminate the application of temporary restrictions or, depending on the nature and severity of the established violation, issue a warning, cancel an unlawfully received bonus or other accrual, correct an erroneous operation, limit the use of certain functions of the Platform, establish additional verification requirements, terminate further service to the User, or apply other proportionate measures provided for in this Agreement and the Applicable Law.

16.2. The User's filing of a claim, the initiation of a payment dispute in good faith, the use of a mechanism for protecting rights provided by law, or the presence of an unconfirmed suspicion in itself is not a sufficient basis for the unconditional cancellation of the entire Internal Balance, all Items or other results of operations belonging to the User.

16.3. In the event of a confirmed violation, the Operator has the right, if permitted by Applicable Law, to make a withholding, reversal or offset in the amount necessary to cancel the erroneous or improper accrual, cover the canceled payment, eliminate the negative balance and compensate for documented direct damages that directly arose as a result of the relevant violation. Such measures should not exceed the amount of the relevant debt or established damage, unless otherwise expressly provided by law.

16.4. The Operator may permanently terminate service and close or block the Account in the event of a significant or repeated violation of this Agreement, confirmed fraud or other illegal behavior, circumvention of previously applied restrictions, unreasonable refusal of mandatory verification, creation of a significant threat to the security of the Platform or third parties, and also if further service to the User is objectively impossible without violating the Applicable Law or the mandatory requirements of the relevant payment partner.

16.5. Upon termination of service under Clause 16.4, the Internal Balance and Items held in the Inventory are settled in accordance with Clause 19.8, save to the extent that they are subject to cancellation, adjustment or set-off under this Agreement in connection with the established breach or are required to be withheld under Applicable Law or a binding requirement of a competent authority.

16.6. Upon termination or significant limitation of service, the Operator has the right not to disclose to the User specific algorithms, rules of anti-fraud systems, internal risk indicators, methods for identifying interconnected Accounts and other information, the disclosure of which could create a security threat or contribute to bypassing control mechanisms. At the User's request, the Operator, to the extent permitted by law and security requirements, may report the general category of circumstances that served as the basis for the decision.

16.7. The User may submit a reasoned objection to support and provide evidence relevant to review of the measure. The objection shall be considered by the Operator or an authorized reviewer capable of assessing the material and, where sufficient grounds exist, modifying or reversing the original decision.

16.8. Restrictions established in relation to one Account can be extended to other Accounts only if there is objective technical, identification, payment or other data indicating common control over such Accounts, their use as part of a joint violation, or the creation or use of an additional Account to circumvent previously applied measures.

16.9. If a review does not confirm the suspected breach, the Operator shall remove restrictions caused solely by that review and, where necessary, restore the correct accounting position within a reasonable time. A change in an Item's external value during a reasonable review does not, by itself, entitle the User to the difference unless Applicable Law expressly provides otherwise.

16.10. The Operator may apply necessary technical and security measures immediately and without prior notice where delay could allow a cyberattack, data leak or compromise, mass fraud, unauthorized transfer of assets, a Platform security breach or other direct and material harm to continue. Once the immediate threat is removed, continuing restrictions shall be reviewed against the established facts.

17. Intellectual Property and Personal Data

17.1. All intellectual property and other proprietary rights in the Platform and its components, including software, source and object code, architecture, interfaces, designs, text, graphics, databases and the selection and arrangement of materials, belong to the Operator or the relevant rightsholder and are protected by Applicable Law and applicable international agreements.

17.2. While the Account remains open and the User complies with this Agreement, the Operator grants the User a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use the available Platform interface and functionality solely for personal, non-commercial purposes and as intended. No intellectual property right is transferred to the User.

17.3. Unless the Operator or Applicable Law expressly permits otherwise, the User may not reproduce, copy, modify, adapt, distribute, publish, license, transfer or commercially exploit Platform materials; create derivative works from them; or remove, conceal or alter copyright, trademark or other proprietary notices.

17.4. Trademarks, trade names, logos and other intellectual property of Valve, Steam, game developers and other third parties, and related names, images and Item representations, belong to their respective owners. Their use on the Platform transfers no right beyond the scope permitted by the rightsholder and does not imply partnership, sponsorship or approval.

17.5. If the User voluntarily submits suggestions, feedback, comments, ideas or recommendations about the Platform, the Operator may use them to improve it without separate compensation unless the Parties expressly agreed otherwise in advance. This clause does not apply to personal data or other information governed by a distinct legal regime.

17.6. The Operator collects, uses, stores, transfers and otherwise processes the User's personal data in accordance with the Privacy Policy and Applicable Law. The Privacy Policy is a separate document and describes the categories of data, purposes and legal bases of processing, recipient categories, retention periods, cross-border transfers and statutory rights of data subjects.

17.7. The Operator may send informational and marketing communications to the User's verified email address, including information about Bonuses, promotional codes, Platform news and personalized or special offers, only where the User has given separate, prior, freely given and unambiguous consent. Consent shall be provided through an affirmative action in the Platform interface and shall not be a condition of Account registration or access to unrelated functions unless Applicable Law expressly permits otherwise.

17.8. To create and administer the subscription, the Operator may process the User's email address, Account identifiers and other necessary Account data, subscription settings and status, the fact and time of giving or withdrawing consent, and technical data required to verify the address, deliver communications and record interactions. The legal basis is the User's consent or another basis expressly permitted by Applicable Law and identified in the Privacy Policy.

17.9. The User may opt out of marketing communications at any time through the 'Unsubscribe' link in the relevant email, Account notification settings or support. Opting out does not affect processing before consent was withdrawn and does not stop service, transactional, technical or other communications required to perform this Agreement, protect the Account or comply with Applicable Law.

17.10. After receiving an opt-out request, the Operator shall stop marketing communications without undue delay, allowing a reasonable period for technical updates. Opt-out records may be retained as necessary to honor the User's choice, prevent renewed communications without fresh consent, demonstrate compliance and protect legitimate interests.

17.11. The Operator may engage third-party technology service providers to verify email addresses, manage subscriptions and deliver communications. The categories of data, recipients, purposes and legal bases of processing, processing locations, conditions of cross-border transfer and retention periods are set out in the Privacy Policy.

17.12. In operating the Platform, the Operator may process information described in the Privacy Policy, including Steam ID and related account identifiers, Account data, IP address and network parameters, device and software information, cookies and similar identifiers, payment and transaction identifiers, transaction history, support communications, and information and documents obtained in the course of verification, compliance, sanctions and anti-fraud checks. For the purposes of age control, the date of birth, the fact and content of the age confirmation and the results of checks actually performed may be processed in accordance with the Verification Policy and the Privacy Policy. Before collection, the User receives information about the purposes, legal basis, recipients, retention periods and applicable data-transfer arrangements. Acceptance of the Agreement or age confirmation does not replace separate data-processing consent where it is mandatory. Biometric processing and cross-border transfers are not automatically authorised by acceptance of the Agreement and may take place only in compliance with their independently applicable requirements.

17.13. To secure the Platform, prevent fraud and abuse, detect abnormal activity and manage risk, the Operator may use automated analysis and decision-making to the extent permitted by Applicable Law. It need not disclose algorithms, models, parameters, risk indicators or other technical information where doing so could facilitate circumvention, threaten information security or infringe third-party rights.

17.14. Where Applicable Law gives the User a right to information about automated processing, to object, to request human review or another intervention, the User may exercise that right through the channels and procedure stated in the Privacy Policy. The User may contact official support to correct an erroneous date of birth or challenge an incorrect age-check result; information is corrected following proportionate verification, with necessary records of the original event and subsequent correction retained within lawful limits. A request does not entitle the User to perform prohibited transactions before reasonable doubts are resolved.

17.15. Stopping use of the Platform or closing or deleting the Account does not automatically require immediate deletion of all User-related data. The Operator may be entitled or required to retain information for as long as necessary to comply with Applicable Law, perform legal obligations, prevent or investigate fraud, resolve claims, evidence transactions, establish, exercise or defend legal claims, or pursue another legitimate purpose described in the Privacy Policy.

17.16. The User shall provide accurate information and warrants that a valid legal basis exists for any data or document supplied to the Operator. The User may not provide a third party's document, personal data, payment details or other information without that person's valid consent or another applicable legal basis, unless Applicable Law expressly requires the disclosure.

18. Platform Availability, Warranties and Limitation of Liability

18.1. The Platform and its functionality are provided on an “as is” and “as available” basis. To the maximum extent permitted by Applicable Law, the Operator does not provide any guarantees not expressly provided for in this Agreement, and this provision does not exclude or limit mandatory guarantees and other rights of the User that cannot be waived by virtue of Applicable Law.

18.2. The Operator does not warrant that the Platform will operate continuously, without error or free from every technical failure, or that a particular function, Item, Top-Up or Withdrawal method, Steam bot, payment channel or third-party integration will remain continuously available. Temporary restriction or unavailability is not, by itself, a breach where it is beyond the Operator's reasonable control or results from necessary technical or security measures.

18.3. The Operator applies organizational and technical measures that are reasonable and appropriate to the nature of the activity, aimed at ensuring the security of the Platform and the processed data. However, the mention or use of certain payment technologies, banks, payment systems or providers does not imply a statement by the Operator of independent compliance with PCI DSS, Visa Secure (Verified by Visa), Mastercard Identity Check (Mastercard SecureCode) or other industry standards, unless such compliance is directly confirmed by a document or certification applicable to the Operator.

18.4. The Operator is not responsible for the actions or inaction of the User, including the transfer of passwords, confirmation codes or other means of authentication to third parties, insufficient protection of the device or Steam Account, installation or use of malicious or compromised software, as well as other circumstances that arose on the User’s side and are beyond the reasonable control of the Operator. This limitation does not apply to the extent that the corresponding damage is directly attributable to the violation of duties by the Operator itself.

18.5. The Operator does not control or guarantee the maintenance of a particular market value, liquidity, characteristics, rarity or availability of Items. The Operator also does not guarantee that the User will receive a profit or other economic benefit, the recovery of the amount of any Top-Up, the receipt of an Item of a certain value, or the possibility of transferring or withdrawing a specific Item at the time chosen by the User, if the corresponding result depends on the functionality of the Platform, market conditions, actions of Valve, the game developer or other circumstances beyond the reasonable control of the Operator.

18.6. To the fullest extent permitted by Applicable Law, the Operator shall not be liable for indirect, consequential, special, punitive or speculative loss, loss of profit or revenue, loss of an anticipated economic opportunity, subsequent changes in Item value, reputational harm, or other loss that is not a direct and reasonably foreseeable consequence of the Operator's established breach.

18.7. If the User's claim is directly related to one specific transaction, the Operator's aggregate liability in connection with such transaction, to the maximum extent permitted by Applicable Law, is limited to the amount of direct damages actually suffered and documented and in any case does not exceed the amount actually paid by the User to the Operator in connection with the relevant disputed transaction.

18.8. If a claim cannot be reasonably attributed to one specific transaction, the aggregate liability of the Operator for all related claims arising out of a single event or series of related events during the relevant twelve month period shall, to the maximum extent permitted by law, be limited to the total amount of payments actually made by the User to the Operator during the three months immediately preceding the event giving rise to the claim.

18.9. The exclusions and limitations in this section do not apply to the Operator's fraud or willful misconduct, death or personal injury caused by negligence where law so provides, any other liability that cannot be excluded or limited by agreement, or any circumstance in which Applicable Law expressly prohibits the exclusion or limitation.

18.10. The User shall take reasonable available steps to prevent or mitigate loss, including stopping repeated transactions after an obvious error and promptly notifying the Operator. To the extent permitted by Applicable Law, the Operator is not liable for the portion of loss caused or increased by the User's unreasonable failure to take those steps.

18.11. Nothing in this section relieves the Operator of its obligation to correct the effects of a confirmed Technical Error in its own records, comply with a binding decision of a competent authority, or provide any mandatory remedy that cannot be excluded or limited under Applicable Law.

18.12. The Operator is not responsible for failure to perform or delay in fulfilling obligations to the extent that they are directly caused by extraordinary circumstances beyond its reasonable control, including natural disasters, fires, military actions, riots, actions or prohibitions of government authorities, mandatory sanctions restrictions, large-scale communications or power outages, significant cyber attacks, termination or significant limitation of the operation of Steam, payment, banking, cloud or other critical external infrastructure, as well as other comparable unavoidable circumstances (force majeure).

18.13. A Party prevented from performing by force majeure is relieved from liability only for the duration and to the extent of the event's actual effect. So far as reasonably possible, that Party shall mitigate the consequences, resume affected performance and continue to perform obligations not affected by the event.

18.14. To the extent permitted by Applicable Law, the User shall compensate the Operator for actual and documented direct losses, mandatory fees and reasonable claims of third parties that directly arose as a result of the User's proven intentional fraud, use of an illegal or unauthorized means of payment, violation of the rights of third parties, or deliberate circumvention or violation of the Platform's security mechanisms. The obligation to compensate does not apply to losses to the extent that they are caused by the actions or violation of the Operator, the use of unreasonable or disproportionate measures, or other circumstances for which the User is not responsible according to Applicable Law.

18.15. Each exclusion or limitation of liability provided in this section shall apply independently and solely to the maximum extent permitted by Applicable Law. The recognition of a particular restriction as wholly or partially invalid, unenforceable or inapplicable does not affect the validity of the remaining provisions of this section and should not be construed as expanding their content beyond what is expressly provided for in this Agreement.

19. Final Provisions

19.1. Before going to court, the User is recommended to send a written claim to the Operator through the official support channel, indicating information sufficient to identify the User and the disputed transaction, including Steam ID, Account or transaction identifier, date of the event, description of the circumstances and the stated claim. If mandatory pre-trial procedure is established by Applicable Law, its compliance is carried out in accordance with the relevant mandatory requirements. Claims related to an alleged Technical Error must be made without undue delay, if possible within 72 hours of discovery; the specified period is advisory in nature and does not reduce the statutory deadlines for filing claims or the limitation period.

19.2. The Operator acknowledges receipt of the claim through an available communication channel and strives to provide a meaningful response within 30 calendar days from the date of receipt of information sufficient for consideration. The period may be reasonably extended if required by the complexity of technical, payment or other verification, the need to obtain additional information, the involvement of a payment partner, Valve or other third party, or the requirements of Applicable Law.

19.4. This edition of the Agreement comes into force on 28 October 2026, or, if its actual publication on the Site took place later than the specified date, from the date of such publication, and is valid until the subsequent edition comes into force. The new edition applies to actions, Top-Ups, Platform Operations, Withdrawals and other legally significant events committed after the date of its entry into force, as well as to ongoing relations in terms of subsequent use of the Account, Internal Balance, Inventory, unfinished operations, checks and requests.

19.5. A transaction or other legally significant act completed before a new version took effect shall be assessed under the Agreement and law applicable when it occurred. A new version shall not retroactively create a breach, obligation or additional liability, or extinguish an accrued User right. Procedural provisions may apply to an ongoing dispute about an earlier transaction only if they do not impair a mandatory User right or impose retrospective liability.

19.6. The Operator may amend and supplement this Agreement. Significant changes that impair the User's contractual position will apply for the future after reasonable prior notice has been given to the User individually in accordance with Clause 19.13 and, where required by Applicable Law, obtaining the User's separate consent. Continued use of the Platform after changes come into force is considered acceptance of the new version only in those cases and jurisdictions where such a form of consent is legally permissible. Changes may take effect without a prior notice period if this is objectively necessary to comply with the law or a mandatory requirement of a competent authority, prevent fraud, eliminate a significant vulnerability or restore the secure functioning of the Platform, provided that there is no unlawful retrospective impairment of the User's rights.

19.7. The Operator may retain versions of this Agreement and evidence of User acceptance, including the date and time, Account ID, version identifier, IP address and other permitted technical information. A User who rejects a new version shall stop initiating new transactions after it takes effect and may request Account closure. Existing positions remain subject to the applicable terms and mandatory law and do not automatically become payable in cash. Age confirmations and verifications are recorded in accordance with the Verification Policy. Acceptance of a new version does not, by itself, establish completion of documentary verification or prove that the minimum age was met when an earlier transaction occurred.

19.8. The Operator may discontinue the Platform in whole or discontinue or materially restrict its provision in a particular territory. Save where immediate action is required by Applicable Law, a competent authority or security considerations, the Operator shall notify the affected Users not less than 30 (thirty) calendar days in advance and shall enable them, during that period, to complete pending operations, to use the Internal Balance and to withdraw Items through the supported methods. Where such discontinuation is not caused by a breach of this Agreement by the User, notional units attributable to paid Top-Ups that remain unused upon expiry of the notice period shall, at the User's request, be refunded to the original payment method in accordance with Clauses 10.5–10.7; Bonuses are not subject to refund.

19.9. The User may request closure or deletion of the Account upon completion of any mandatory review, payment dispute or pending operation which prevents closure. Before closure, the User shall be given a period of not less than 14 (fourteen) calendar days to use the Internal Balance and withdraw Items through the supported methods. Closure at the User's request does not convert the Internal Balance into a monetary claim against the Operator, save where Applicable Law provides otherwise, and a request for deletion does not constitute grounds for forfeiture of the User's assets. Where the User is not permitted to perform Platform Operations, Clause 2.8.3 applies.

19.10. The Operator may assign this Agreement and related rights and obligations to a successor, affiliate or acquirer of the relevant business or a material part of its assets, provided that statutory User rights are preserved and any notice required by Applicable Law is given. The User may not assign or transfer rights or obligations without the Operator's prior consent unless mandatory law provides otherwise.

19.11. A failure or delay by the Operator in exercising a right or remedy is not a waiver and does not prevent later exercise. If a provision is invalid, illegal or unenforceable, it shall be enforced to the fullest lawful extent and, where possible, construed to achieve its original lawful purpose; the remaining provisions remain effective.

19.12. This Agreement, together with the special rules, Privacy Policy and other documents expressly incorporated by reference, constitutes the agreement between the Parties on the matters it covers and supersedes prior agreements to that extent. Special rules prevail only for the specific matter they govern, unless expressly stated otherwise.

19.13. The Operator may deliver notices through the Platform or Account interface, by publication on the Site, by email, or through another communication channel provided by the User or supported by Platform functionality. The User shall send legally significant communications through the Operator's official contact channels published on the Site and shall keep contact details current. Notice of amendments to this Agreement which impair the User's position shall be given individually, by email or through the Account interface, in accordance with Clause 19.6; publication on the Site alone does not constitute sufficient notice of such amendments.

19.14. This Agreement is written in English. The English language version has priority in interpreting the terms to the extent that such a rule of priority is permitted by Applicable Law.

19.15. The provisions of this Agreement, which by their nature are intended to apply after termination of use of the Platform or closure of the Account, including provisions regarding payment disputes and chargebacks, Server Data and evidence, intellectual property, data protection within the applicable retention periods, liability and indemnification, Applicable Law and dispute resolution, shall survive termination of the relationship to the extent and for the period necessary for the final settlement of the rights and obligations arising between the parties.